Privacy Policy of sandblast-tech.com

Last updated: 10 June 2025

Welcome to sandblast-tech.com. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have regarding the processing of your data. We are committed to protecting your privacy and ensuring the security of your personal information.

 

Data Controller

The controller of your personal data is the owner of sandblast-tech.com. The contact details of the Controller can be found in the “Contact” section of our website.

 

What Personal Data We Collect and Why

We process the following categories of your personal data:

  • Identification data: first name and surname.

  • Contact details: email address, telephone number, shipping address.

  • Transactional data: history of inquiries and orders.

  • Automatically collected data: when using the Tidio chat, we may collect information such as your email address, first name (if provided), the content of the conversation, and any other information you voluntarily provide during the chat.

We collect your personal data for the following purposes:

  • To process and fulfil your orders and manage sales processes.

  • To respond to your inquiries sent by email or via chat.

  • To carry out marketing activities, including sending information about products and offers (newsletter), but only with your prior consent.

     

Legal Basis for Data Processing

We process your personal data on the following legal bases:

  • Necessity for the performance of a contract or to take steps at your request prior to entering into a contract (Article 6(1)(b) GDPR) – for processing orders and responding to inquiries.

  • Your voluntary consent (Article 6(1)(a) GDPR) – for marketing activities (e.g., newsletter) and for using certain functionalities of the Tidio chat that require consent.

  • The legitimate interest of the Controller (Article 6(1)(f) GDPR) – for analytical purposes, improving our services, operating the chat (insofar as basic functionality is concerned), and for establishing, pursuing, or defending legal claims.

 

Detailed Information on Data Processing

Email Contact
When you contact us by email, we collect the data you provide (e.g., email address, name, contents of the message) in order to respond to your inquiry and to process any orders.

Online Chat (Tidio)
We use the Tidio tool for real-time communication with you via chat on our website. When you use the chat, Tidio may collect data in accordance with its own privacy policy. We encourage you to review the Tidio privacy policy, available at: https://www.tidio.com/privacy-policy/. The data collected by Tidio is used by us to handle your inquiries in real time.

Email Marketing
If you have given your consent, we will use your email address to send you commercial information, promotional offers, and other marketing content related to our products. You may withdraw your consent at any time by using the unsubscribe link included in every marketing email or by contacting us directly.

 

Sharing of Personal Data

Your personal data may be shared with the following categories of recipients:

  • Courier and postal companies for the purpose of delivering your orders.

  • IT service providers such as Tidio (chat provider) and hosting or email service providers, to the extent necessary for the provision of these services.

  • Authorities entitled to receive data under applicable law (e.g., law enforcement agencies).

We do not transfer your personal data outside the European Economic Area (EEA) unless it is necessary for the performance of a service and appropriate safeguards in accordance with the GDPR are in place.

 

Data Retention Period

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

  • Data related to sales contracts – for the period necessary to perform the contract, and thereafter for the period required by law (e.g., for accounting and tax purposes) or until the statute of limitations for any claims has expired.

  • Data processed on the basis of consent (e.g., for marketing purposes) – until you withdraw your consent.

  • Inquiry data (email, chat) – for the period necessary to respond and finalise the matter, after which it may be archived for evidence or to improve future customer service.

     

Your Rights Regarding the Processing of Personal Data

In connection with the processing of your personal data, you have the following rights:

  • Right of access: You may request information about what data we process about you.

  • Right to rectification: You may request that incorrect or incomplete data be corrected.

  • Right to erasure (“right to be forgotten”): You may request the deletion of your data if there is no longer a legal basis for its processing.

  • Right to restriction of processing: You may request that the processing of your data be restricted in certain cases.

  • Right to data portability: You may receive your data in a structured, commonly used format and transfer it to another controller (if processing is based on consent or a contract and is carried out by automated means).

  • Right to object: You may object to the processing of your data based on the legitimate interest of the Controller.

  • Right to withdraw consent: If processing is based on consent, you may withdraw it at any time, which will not affect the lawfulness of processing carried out before the withdrawal.

  • Right to lodge a complaint with a supervisory authority: If you believe that your data is being processed unlawfully, you may lodge a complaint with the President of the Personal Data Protection Office.

To exercise any of these rights, please contact us. Our contact details can be found in the “Contact” section of our website.

 

Data Security

We attach great importance to the security of your personal data. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. Access to your data is restricted to authorised persons who are obliged to maintain confidentiality.

 

Changes to the Privacy Policy

We reserve the right to make changes to this Privacy Policy. Any changes will be published on this page, along with the date of the last update. We encourage you to review the Privacy Policy regularly.

 

Contact

If you have any questions regarding the processing of your personal data or wish to exercise your rights, please contact us using the details provided in the “Contact” section of our website sandblast-tech.com.

Note: This privacy policy has been prepared with the utmost care to meet the standards of personal data protection, including the requirements of the GDPR. It is intended for informational purposes only. For detailed legal matters or any doubts, we recommend consulting a professional legal advisor specialising in personal data protection.